Responsible Gaming
Gambling Should Be Entertainment, Not Income
At Captain Cooks Casino, we believe that gambling should only be enjoyed as a form of entertainment. It is never a reliable way to make money or solve financial problems. Always gamble within your means and only with money you can afford to lose.
Please remember that casino games are games of chance with a house edge. The odds always favor the casino in the long run.
Age Verification
In Canada, you must be at least 18 years of age (or the legal gambling age in your province, where applicable) to participate in online gambling. Some provinces have higher age requirements.
We are committed to preventing underage gambling. If you are under the legal age, please do not access gambling services.
Warning Signs of Problem Gambling
If you recognize any of the following signs, you may be developing a problem with gambling:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to try to win back money
- Hiding your gambling activities from family, friends, or partners
- Gambling to escape stress, anxiety, depression, or other emotions
- Neglecting work, school, family, or other responsibilities due to gambling
- Experiencing financial difficulties because of gambling
- Borrowing money to gamble or pay gambling debts
- Lying about the amount of money spent on gambling
- Failed attempts to reduce or control gambling
- Feeling anxious or irritable when not gambling
If any of these apply to you, please seek help immediately.
Self-Help Tools & Responsible Gaming Features
Captain Cooks Casino provides several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a specific period
- Reality Checks: Receive periodic reminders about how long you have been playing and how much you have spent
- Session Timeouts: Automatically log out after a set period of inactivity
- Self-Exclusion: Voluntarily exclude yourself from accessing your account for a period you choose (days, weeks, months, or years)
We encourage you to use these tools to set boundaries and maintain responsible gambling habits.
Get Help – Support Organizations
If you or someone you know needs help with problem gambling, please reach out to one of these reputable organizations:
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Confidential support and resources for Canadians - Problem Gambling Institute of Ontario (PGIO)
Phone: 1-800-387-3030
Free confidential helpline available 24/7
International Support
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom)
Website: www.gamstop.co.uk - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
All of these organizations offer confidential support, counseling, and resources at no cost.
If You Have a Problem, Seek Help Today
Problem gambling is a serious issue, but it is treatable. If you or someone close to you is struggling with gambling, please don't hesitate to reach out for professional help. Support is available, and you are not alone.
Contact a support organization listed above or speak with a healthcare professional. Help is just a phone call away.